Insurance Claim
For travel incidents, breakdowns or repatriations, please call the following number:
+41 848 801 803
Available 24/7
For claims notifications and questions about claims processing, please contact us directly:
SOS144 AG
Feldmoos 1
8832 Wollerau
Tel.: +41 800 014 400 (free call)
E-Mail: schaden@sos144.ch
We will then forward the claim report directly to ERV, which will process the claim.
When reporting a claim, we should have the following information from you to ensure fast processing:
For rescue costs:
- The statement of benefits from the health insurance company
- Invoice of the transport
- Bank account details
For cancellation costs:
- Travel documents (cancellation invoice and booking confirmation with the organiser's travel conditions)
- Medical certificate/death certificate/other documents
- Medical certificate (from a reclaim of 2000.-)
- Bank account details
In the event of loss or delay of baggage:
- Proof that the baggage has been checked in
- Confirmation from the transport company
- Vouchers/receipts
- Invoice for the journey
- Repair invoice or cost estimate
- Bank account details
In the event of travel incidents:
- Medical certificate/ death certificate/ other confirmations
- Booking confirmation from the tour operator
- Detailed list of expenses or claim
- Receipts
- Bank account details
Please always provide us with your full details including name, address and policy number.